Since our beginning in 2002, Bennette Design Group, Inc. has placed a high value on customer satisfaction. If you’re not 100% satisfied with one of our products, you may return it within 60 Days of the purchase date for a refund. Beyond 60 days, we will consider any items for return that are defective due to materials or craftmanship. We require a proof of purchase (Credit Card Receipt or BDG Order Number) to honor a refund or exchange and the item must be “original condition”. You’re responsible for shipping the return to the following address:
Bennette Design Group, Inc.
25 Baltimore Street
Millis, MA 02054Once the return is received we will notify you via phone or email that it has arrived and will inspect it for “original condition”. Once inspected and a refund for the purchase price will be issued via the same method that the item was purchased with. Should an item arrive in damaged condition and a replacement is needed, please contact us at PH: (800) 746-1090 to discuss the replacement process. Unlike many companies today, we enjoy talking with our customers so please don’t hesitate to call us with any questions or needs.